Roles and Responsibilities

- Manage customer relationships through regular touchpoints, ensuring high levels of satisfaction and retention.

- Coordinate with internal teams to resolve customer issues and improve overall service delivery.

- Develop solid understanding of customers' business needs and provide tailored solutions using our products/services.

- Identify opportunities for growth within existing accounts and drive revenue expansion initiatives.

- Collaborate with cross-functional teams to implement process improvements that enhance customer experience.

Desired Candidate Profile

- 2-4 years of experience in Customer Success Management or related field (e.g., account management, customer service).

- MBA/PGDM degree from a reputed institution (any specialization).

- Proven track record of delivering exceptional customer experiences through effective communication, problem-solving, and relationship-building skills.

- Strong analytical abilities to analyze data insights from various sources (CRM systems, market research) to inform strategic decisions.

📌 Walk-in || Customer Success Specialist (Chennai)
🏢 Srisattva Advisors (opc)
📍 Chennai