Key Responsibilities

- Contact customers for scheduled and periodic vehicle service reminders.
- Make follow-up calls to customers regarding service due dates.
- Generate service appointments and coordinate with the Service Department.
- Maintain regular communication with existing customers.
- Follow up with customers after service to obtain feedback and ensure satisfaction.
- Inform customers about service schedules, maintenance requirements, and relevant dealership offers.
- Maintain accurate customer records and update customer information in the system.
- Handle customer queries related to service appointments and vehicle maintenance.
- Coordinate with Service Advisors and other service team members for customer requirements.
- Work towards achieving customer retention, appointment and service-related targets.




- Identify potential customers for additional service requirements and value-added services.
- Escalate customer complaints and concerns to the concerned department for timely resolution.
- Maintain professional customer relationships and contribute to overall customer satisfaction.

Key Skills

- Customer Relationship Management
- Communication Skills
- Follow-up & Appointment Management
- Customer Service
- Basic Computer Knowledge
- Complaint Handling
- Team Coordination
- Target Achievement

Pay: ₹20,000.00 - ₹27,000.00 per month

Perks:

- Health insurance

Work Location: In person

📌 SMRE Executive (India)
🏢 Popular Vehicles and services
📍 India