We are looking for a highly skilled and experienced System Support Engineer to join our team at ARM InfoTech, with 35 years of experience in the IT Services & Consulting industry.

Roles and Responsibility

- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain technical documentation and knowledge base articles.
- Analyze customer feedback and recommend process improvements.
- Participate in training and development programs to enhance skills and knowledge.

Job Requirements

- Strong understanding of computer systems, networks, and software applications.
- Excellent problem-solving and analytical skills with attention to detail.
- Effective communication and interpersonal skills for working with diverse groups.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Robust knowledge of troubleshooting techniques and tools.
- Experience with incident management and problem resolution processes.

📌 System Support Engineer (Madurai)
🏢 ARM InfoTech
📍 Madurai