Walk-in Drive Details:

- Date: 30 September 2026
- Reporting Time: 11.30 AM
- Venue: Cochin - Technopolis Technopolis, Plot #1, 6th Floor C-SEZ, Kakkanad Cochin, Kerala 682037
- Documents to be carried: Resume, ID Proof (Aadhar card)

Customer Support - Voice/Non-Voice

- Be the primary point of contact for our Business-to-Business customers through calls and email.
- Provide timely, accurate, and skilled support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.




- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.

Basic Requirements:

- Excellent Communication skill
- Willing to work in rotational 9hrs shift (8hrs work+1hr break, mostly night shift)
- Rotational week-off
- Level 1 hiring
- Salary offered- 2,76,100 to 3,40,000 LPA (based on submitted proof of tenure)
- Location- Kochi (Kakkanad)

Cab availability from 6.30PM-6.30AM within 25KM premises of office

📌 Walk-in || Customer Support Associate - Kochi - 30 Sep
🏢 Sutherland Global Services Private
📍 Kochi