- Handle customer queries via phone emails, and chats to resolve their issues in a timely and skilled manner.
- Provide accurate information on products/services offered by the company to meet customers' needs.
- Escalate complex issues to senior team members or supervisors when necessary.
- Maintain records of all interactions with customers using CRM software.
Desired Candidate Profile
- 6 month - 4 years of experience in Banking customer service.
- Excellent communication skills with ability to handle multiple conversations simultaneously.
- Proficiency in solving queries related to banking/finance domain knowledge an added advantage.
📌 Customer Service Executive (Gurugram)
🏢 DREAMCHASER
📍 Gurugram
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