- Manage key customer relationships and drive retention and growth.
- Act as the main point of contact for assigned customers.
- Support customer onboarding, training, and post-launch activities.
- Identify upselling and expansion opportunities.
- Work with technical teams to resolve customer issues.
- Gather customer feedback and share insights with product, marketing, and sales teams.
- Build customer advocacy through testimonials, case studies, and reviews.
Requirements
- Experience in Customer Success, Account Management, or Business Development in SaaS.
- E-commerce experience preferred.
- Solid customer relationship and communication skills.
- Analytical and process-oriented mindset.
- Strong presentation, problem-solving, and stakeholder management skills.
- Customer-focused, results-driven, and willing to learn.