- Provide exceptional customer support through email, or chat to resolve customer queries and concerns.
- Handle a high volume of calls, emails, and chats in a timely and efficient manner.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0+ years of experience in BPO/Call Centre environment/Any.
- Valuable communication skills with the ability to articulate complex information clearly.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
- Fresh graduate/Undergraduate) candidates are welcome to apply.