ServiceNow / L3 Systems Support Lead

Location:

Bengaluru, India (Hybrid) Experience:

5+ Years

About the Role We are looking for an experienced

L3 Systems Support Lead

in Bengaluru to handle escalated, complex technical issues across our endpoint, identity, and cloud infrastructure. You will bridge the gap between L1/L2 support and engineering teams while driving end-to-end incident resolution in ServiceNow.

Key Responsibilities MacOS & MDM:

Manage macOS endpoints via

Jamf Pro

(enrollment, profiles, patching, compliance). Identity & Access:

Administer

Okta

(SSO, MFA, lifecycle) and

Active Directory

(GPOs, OUs). Network & Remote Access:

Troubleshoot

GlobalProtect ,

Zscaler (ZPA/ZIA) , DNS, DHCP, and VLANs.



M365 & Collaboration:

Escalation lead for

Microsoft 365

(Exchange, Teams, SharePoint) and

Zoom

hardware. Security & Docs:

Enforce

EDR

standards, assist in incident response, and author ServiceNow runbooks/KBs.

What We’re Looking For 5+ years in L3 IT Support / Systems Administration. Robust hands-on experience with

ServiceNow ,

Jamf Pro ,

Okta , and

Zscaler . Solid background in networking, M365 admin, and macOS troubleshooting. Great communication skills for cross-team collaboration.

📌 Systems Support Lead (Mumbai)
🏢 Astreya
📍 Mumbai