About the Role We’re looking for a proactive and detail-oriented

Associate – Business Operations

to join our team at

ValueFirst . The role involves managing the customer onboarding journey, ensuring smooth execution of communication campaigns across multiple channels, and maintaining operational excellence through data accuracy and timely reporting.

What You’ll Be Responsible For Supporting

new and existing customer onboarding

across various communication channels at ValueFirst. Preparing

weekly performance reports

that track the end-to-end onboarding journey. Managing

customer queries

and providing prompt, effective solutions. Executing campaigns through channels like

SMS, Voice, RCS, and WhatsApp . Creating and maintaining reports in

Excel , sharing updates with clients and internal stakeholders in a timely manner. Implementing and monitoring

checks, controls, and alert mechanisms





for offline processes. Understanding and applying

SMSC, UCC compliance , and OTT platform processes (WhatsApp, RCS, Truecaller). Evaluating recent customer details shared by the Sales team and conducting

due diligence

before account creation in internal systems.

What You’d Have 2–3 years

of experience in a similar operations or client servicing role. A

graduate degree

in any discipline. Strong

Excel skills

and a data-driven approach to reporting and process tracking. Hands-on experience in

campaign execution

across digital communication channels. Good understanding of

compliance norms

and platform-specific requirements. Excellent

communication, coordination, and problem-solving skills.

📌 Business Operations Associate (Mumbai)
🏢 ValueFirst
📍 Mumbai