TCS is Hiring for

Skill:-Workspace One SME

Exp:-10 to 16

Location

- Kolkata

JD

Must have Skill:-

Workspace ONE UEM & Workspace ONE Access Administration

Device Lifecycle Management (Windows, macOS, iOS, Android)

Identity, SSO, MFA, Conditional Access (Azure AD / Entra)

L2.5 Troubleshooting & RCA (Enrollment, Apps, Profiles)

Automation & Scripting (PowerShell / REST APIs)

Incident, Problem, Change Management (ITIL – L3)

Job Requirements*

Hands‑on experience with Workspace ONE UEM and Workspace ONE Access

Strong understanding of MDM / EMM / Endpoint Management concepts

Experience managing Windows 10/11, macOS, iOS, and Android devices

Knowledge of Azure AD / Entra ID integration, SSO, MFA, Conditional Access

Experience troubleshooting device enrollment, profiles, apps, certificates, compliance

Working knowledge of PowerShell and REST APIs for automation

Basic understanding of networking, VPN, certificates, and security

Familiarity with ITIL processes in enterprise support environments

Solid documentation, communication,



and stakeholder coordination skills

Key Responsibilities*

Provide L2.5‑level support for Workspace ONE UEM and Access platforms

Handle advanced escalations related to enrollment, authentication, compliance, and app deployment

Manage device lifecycle including onboarding, policy enforcement, and decommissioning

Configure and maintain profiles, compliance policies, restrictions, and applications

Support SSO, MFA, and Conditional Access integrations with Azure AD / Entra

Perform root cause analysis (RCA) and implement preventive actions

Automate routine operational tasks using PowerShell and Workspace ONE APIs

Assist L3 teams during upgrades, rollouts, migrations, and enhancements

Ensure adherence to security, audit, and compliance standards

Create and maintain SOPs, KBs, and runbooks

Mentor L1/L2 teams and support knowledge transfer

📌 Workspace One SME (West Bengal)
🏢 Tata Consultancy Services
📍 West Bengal