WEALTH MANAGEMENT Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest.

Across Wealth

Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. MARCUS BY GOLDMAN SACHS The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging creative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

Responsibilities:

- Oversee real-time Phone and Chat queue performance to support service level and operational objectives
- Proactively assess staffing, queue trends, and intraday events to identify risks and recommend timely mitigation actions
- Provide leadership with real-time performance insights, status updates, and business-impact analysis
- Partner with Operations, Workforce Management, Technology, and business stakeholders to resolve service-impacting issues
- Evaluate offline capacity and support prioritization of work activities based on business needs and service commitments
- Investigate and track technical or operational escalations, collaborating with Technology teams to support root cause identification
- Develop ad hoc analysis and actionable recommendations to strengthen operational visibility, decision-making, and efficiency
- Exercise sound judgment, problem-solving, and decision-making skills in a fast-paced and ambiguous operating environment

Qualifications:

- Bachelor’s degree from a recognized institute and with a mandatory minimum of 1 year of WFM real-time management experience.
- Strong analytical and problem-solving skills,



with the ability to interpret complex data, identify trends, make timely decisions, and recommend practical, data-driven solutions.
- Ability to work rotational shifts and week offs while operating effectively in a energetic, fast-paced, and ambiguous environment.
- Self-driven professional with strong ownership, accountability, organizational skills, and the ability to prioritize deliverables, manage deadlines, and execute with urgency.
- Excellent communication and stakeholder management skills across leadership, business partners, and cross-functional teams.
- Advanced Microsoft Office proficiency and a high degree of professionalism, integrity, and confidentiality.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2026. All rights reserved.

Goldman

Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.





We Offer Best-In-Class Benefits Healthcare &

• Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. Holiday &

• Vacation Policies We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial

Wellness &

• Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected.

We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child

Care &

• Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview CORPORATE TITLECall Center Representative OFFICE LOCATION(S)Bengaluru JOB FUNCTIONDigital Operations - Specialist DIVISIONAsset & Wealth Management

📌 Wealth Management-Bengaluru--Digital Operations - Specialist
🏢 Goldman Sachs
📍 Bengaluru