Walk-in || VC-Service RM-Phone banking (Sahibzada Ajit Singh Nagar)

Walk-in || VC-Service RM-Phone banking (Sahibzada Ajit Singh Nagar)

30 Sep
|
HDFC Bank
|
Sahibzada Ajit Singh Nagar

30 Sep

HDFC Bank

Sahibzada Ajit Singh Nagar

Role & responsibilities

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

- To ensure that the defined productivity targets basis the Service desk handled, for call handling time, quality parameters, knowledge scores are met consistently.
- To ensure zero defects processing of all customer requests and enquiries, including prompt and accurate Hotlisting of lost cards reported.
- Resolution of customer queries, requests, complaints as per defined process.
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and SQ guidelines.
- Refer specific job responsibilities for further details of job purpose.

Customer Interaction & Query/Complaints Management

Call Quality

Audit & Process Compliance

Schedule Adherence & Service Productivity standards c

Other Operational Activities

Customer Interaction & Query/Complaints Management

Best in Class Customer call Experience

Preferred candidate profile

Collaborative mindset

Inter personal skill

Valuable communication skill

Proactive & focused approach

Banking Product & Process Knowledge

📌 Walk-in || VC-Service RM-Phone banking (Sahibzada Ajit Singh Nagar)
🏢 HDFC Bank
📍 Sahibzada Ajit Singh Nagar

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