Greetings from 1Point1 Solutions.

Hiring for Sales Assistant Manager.

Looking for an Immediate Joiner.

Job Purpose The Associate Manager Tata Tele Business Services will be responsible for the end-to-end operational management of a 25-member telesales team, driving lead generation, pipeline conversion, and revenue targets. The role owns daily floor management, performance tracking, quality compliance, and team coaching to ensure consistent achievement of business targets within a B2B tele-calling workplace.

Key Responsibilities

- Team & Floor Management: Manage day-to-day operations of a 25-member telesales/telecalling team across lead generation, outbound calling, and conversion.
- Target & Pipeline Management: Set daily, weekly, and monthly targets for calls, leads, and conversions; monitor adherence and course-correct in real time.
- Quality & Compliance: Conduct call audits and quality checks in coordination with the QA team; ensure adherence to scripts, compliance norms, and customer experience standards.
- Coaching & Development: Deliver regular training, call calibration sessions, and one-on-one coaching to close skill gaps and improve individual performance.
- Process Improvement: Identify process bottlenecks in lead flow, CRM usage, and drive fixes in coordination with cross-functional teams.
- Workforce Planning: Manage attendance, shrinkage, attrition,



and manpower planning to maintain optimum floor strength against the sanctioned headcount of 25.
- Stakeholder Coordination: Own escalation resolution and liaise with sales, product, and support teams to remove blockers affecting team output.
- CRM & Reporting Hygiene: Maintain CRM hygiene, lead-to-conversion tracking, and timely, accurate reporting to senior management.
- Database management: Campaign creation, Campaign tracking. Database intelligence for campaign creations

Key Result Areas (KRAs)

- Team target achievement (calls, leads, conversions, revenue) against monthly plan.
- Team productivity: average calls/talk time per agent, login adherence, shrinkage control.
- Attrition and retention management within the team of 25.

Required Qualifications & Experience

- Graduate in any discipline.
- 3+ years of experience in telesales/telecalling operations, with at least 2 years in a team-handling or supervisory role managing 15+ agents.
- Prior experience in BPO, Sales, B2B/B2C tele-sales environments preferred.
- Demonstrated track record of meeting sales targets and managing floor operations at scale.

Skills & Competencies

- Strong people management and floor leadership skills for teams of 20+.
- Working knowledge of CRM/dialer systems and lead management tools.
- Strong communication, coaching, and conflict-resolution abilities.

Interested candidates can call to HR Pruthvi on (phone hidden) or share your cv to same whatspp number.

📌 Walk-in || Hiring For Sales Assistant Manager (Bengaluru)
🏢 1POINT1
📍 Bengaluru