Walk in - Non Voice International Chat Process - Freshers also welcome

Venue - 7th Floor, Godrej Genesis, Street Number 18, Block EPGP, Sector V, Bidhannagar, Kolkata, West Bengal 700091

Date :30 September,2026 - 1st October ,2026

Time : 11.00 AM - 2.00 PM

Contact Person : Srubabati

Respond to customer inquiries via live chat, email, or CRM tools in a timely, accurate, and professional manner, within the defined SLA.

Identify and understand customers needs, clarify the reason for contact, and provide appropriate support based on approved workflows and guidelines.

Troubleshoot product or service-related issues and provide accurate information, solutions, or next steps where applicable.

Guide customers through relevant product features, processes, or troubleshooting steps to help them resolve their concerns effectively.

Maintain accurate and complete records of customer interactions, case details, actions taken, and resolutions in the CRM system.

Share recurring customer pain points, feedback, and improvement opportunities with the management team to help improve the overall customer experience.





Follow client-approved SOPs, policies, macros, and quality standards to ensure consistent service delivery.

Escalate critical, complex, or unresolved cases to the appropriate team or department in line with the escalation process.

Meet assigned KPI targets at the daily, weekly, and monthly level, including but not limited to productivity, quality, SLA, CSAT, and adherence.

JOB REQUIREMENT

Bachelor’s degree in any field or equivalent experience.

Previous experience in Customer Support or a similar customer-facing role is preferred. Fresh graduates may also be considered if they meet the required competencies.

Previous live chat handling experience is preferred, especially in a high-volume customer support setting.

Ability to work in a fast-paced environment and manage multiple customer interactions with accuracy and attention to detail.

Proficiency in English, with a minimum level of B2. C1 or above is preferred.

Experience in the BPO industry is an advantage.

📌 Walk in Customer Support ( Nonvoice ) - Freshers welcome (Kolkata)
🏢 TELUS Digital
📍 Kolkata