Job Role

-To Attend the inbound calls of customers for Privy league customers (High Net Worth clients) and process the queries & requests to customer's satisfaction

-To identify and convert the opportunities for cross selling (banking product) on customer's call

-Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

-Ensure customer delights and consistent service experience, including timely resolution of customer queries/issues.

-Complete the logs specified by the process (End-of-day target)

-Adherence to Information Security norms & quality process norms.

-To be aware of and comply with any updates about the process

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

-Graduate





-Preferably 1-2 years with 6 months which should to be in customer service role

- Understanding of call center industry an advantage
- Excellent communication skills Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Good listening skills and solid communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

📌 Walk in || 29 Sep - 01 Oct || Affluent Virtual Relationship Manager (Noida)
🏢 Kotak Mahindra Bank
📍 Noida