Vice President, Client Technology About mea

At mea, our mission is to make customers' lives easier by delivering insurance-specific technology that just works. We're building an intelligent operating layer for the insurance industry, combining a domain-specific language model (dsLM) with an insurance knowledge graph to automate workflows end-to-end and deliver operational impact from day one. Founded in 2021 and bootstrapped to four consecutive years of profitability, mea raised $50 million from SEP in February 2026 and now serves clients across 21 countries.

We are a fully remote global team of over 100 insurance veterans and technologists spanning the UK, US, India, continental Europe, and the Middle East. What we build today will help define the future of insurance operations. Job Title:Vice President, Client Technology

Location: Bangalore, India Role Overview mea is seeking an experienced and strategic Vice President, Client Technology to lead client-facing technology engagements across our global customer portfolio. This leadership role sits at the intersection of insurance domain expertise, technology consulting, product innovation, and customer success. As a trusted advisor to insurers, brokers, and MGA clients, you will be responsible for ensuring successful adoption, implementation, and expansion of mea's AI-powered insurance platform while driving measurable business outcomes.

You will partner closely with Product, Engineering, Data Operations, Delivery, and Commercial teams to shape delivery and solution strategy, influence product direction, and strengthen long-term customer relationships. This position requires a leader who can operate confidently with clients at both executive and technical levels while managing complex enterprise engagements.

This role is core to executing implementations of our products across our full global client base, combining deep experience of client facing tech implementations, solutioning and outstanding client relationship building and management.

Experience and comfort of working across times zones and countries will be critical to success. Key Responsibilities

Executive Client Leadership

Serve as the executive sponsor for strategic customer accounts.

Build and maintain solid relationships with client C-suite executives, technology leaders, and business stakeholders.

Lead executive business reviews and strategic customer engagements.



Act as the senior escalation point for critical client issues and ensure timely resolution.

Delivery strategy, leadership and outstanding execution

Guide customers in maximizing value from mea's platform and AI-driven capabilities. Lead delivery and solution design discussions involving workflow automation, integrations, data transformation, and operational optimization.

Translate complex business challenges into scalable technology solutions.

Provide strategic guidance on APIs, enterprise integrations, data architecture, and digital transformation initiatives.

Insurance Domain

Expertise

Advise clients on underwriting, claims, submissions, policy administration, broker operations, and delegated authority workflows.

Identify opportunities to improve efficiency through automation and AI.

Act as a subject matter expert on insurance operations and industry best practices.

Client

Delivery & Governance

Establish governance frameworks for strategic customer programs.

Ensure successful delivery of customer commitments across scope, quality, timelines, and outcomes.

Monitor adoption, customer satisfaction, and value realization metrics.

Drive accountability across cross-functional teams supporting client initiatives.

Product & Innovation Partnership

Champion the voice of the customer within mea.

Partner with Product and Engineering leadership to influence roadmap priorities.

Identify emerging market trends and customer needs.

Drive innovation initiatives that strengthen mea's competitive advantage.

Team Leadership & Organizational Growth

Build, mentor, and lead a high-performing Client Technology organization.

Develop best practices for customer engagement, solution delivery, and implementation governance.

Foster a culture of accountability, collaboration, and continuous improvement.

Coach future leaders and subject matter experts across the business.

Commercial

Growth & Strategic Partnerships





Partner with Sales and Customer Success teams to support growth opportunities within existing accounts.

Participate in solution workshops, executive presentations, and strategic pursuits.

Identify opportunities for expansion, increased platform adoption, and long-term customer success.

Support client retention through proactive engagement and measurable business impact.

Required

Qualifications

20+ years of experience in Insurance Technology, InsurTech, Enterprise Software, Consulting, or Digital Transformation environments.

Minimum 5 years of leadership experience managing client-facing consulting, delivery, solution, or technology teams.

Deep understanding of insurance operations, including underwriting, claims, submissions, policy administration, broking, or delegated authority workflows. Proven success managing executive stakeholder relationships, including C-suite and senior business leaders.

Extensive experience leading complex technology transformation programs for insurers, brokers, MGAs, or insurance service providers.

Strong knowledge of enterprise software platforms, APIs, integrations, cloud technologies, and data-driven solutions.

Demonstrated experience leading geographically distributed teams across multiple regions and time zones.

Excellent communication, negotiation, presentation, and stakeholder management skills.

Preferred Qualifications

Experience working within a high-growth SaaS, AI, or InsurTech environment.

Exposure to Generative AI, Machine Learning, Intelligent Automation, and Knowledge Graph technologies.

Strong understanding of Agile delivery methodologies and modern product development practices.

MBA, insurance qualifications, or relevant industry certifications are advantageous.

Leadership

Competencies

Strategic Thinking

Executive Presence

Commercial Acumen

Customer Obsession

Technology Leadership

Organizational Development

Data-Driven Decision Making

Cross-Functional Influence

Operational Excellence

Change Leadership Success will be measured by:

Customer satisfaction and retention

Growth and expansion within strategic accounts

Delivery of measurable client outcomes

Executive stakeholder engagement and advocacy

Platform adoption and value realization

Successful execution of large-scale transformation initiatives

Team performance, engagement, and development

Contribution to product innovation and business growth

📌 VP Client Tech (Mumbai)
🏢 mea
📍 Mumbai