Experience: Fresher – 0- 6 months

Salary: Upto 20K

Location: Gurgaon

Key Responsibilities:

- Prepare and maintain daily, weekly, and monthly MIS reports related to network operations.
- Collect and consolidate data from NMS, Billing Support System, tickets, customer complaints, and LCO/RailTel updates.
- Track network outages, downtime, open/closed tickets, complaints, escalations, and TAT.
- Monitor pending issues and coordinate with Network Engineers, RailTel, LCOs, and internal teams for timely closure.
- Maintain accurate records and prepare management reports and dashboards.
- Identify data discrepancies, recurring issues, and pending cases and highlight them to the concerned team.
- Ensure timely submission and accuracy of all MIS reports.

Required Skills:

- Good knowledge of MS Excel – VLOOKUP/XLOOKUP, Pivot Tables, Filters, basic formulas, and data analysis.
- Basic understanding of networking concepts and NMS is preferred.
- Positive analytical, communication, and coordination skills.
- Strong attention to detail and ability to manage multiple reports.
- 0–6 months experience in MIS, NOC, Network Operations, or a similar role.

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