Job Description

Experience: 3–5 Years

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Location: Vadodara

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Candidates: Open to candidates from anywhere in India

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Work Mode: Hybrid / Remote

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Initial Requirement: 1 week WFO

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Shift: 3:00 PM – 12:00 AM; may include night shifts in future

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CTC: Up to ₹8.5 LPA

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Joining: Immediate–30 Days Mandatory

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Role Overview

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We are looking for an Application Support Analyst with hands-on NetSuite application support experience and exposure to NetSuite Account Reconciliation (NSAR). The role involves L2 application support, troubleshooting, user access management, stakeholder interaction, application administration, and collaboration with global/US-based teams.

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Mandatory Skills

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- NetSuite – Minimum 3 Years
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- NSAR – Minimum 1 Year
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- Advanced/Expert Microsoft Excel
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- Application Support / L2 Support
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- Strong troubleshooting and problem-solving
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- Strong communication and stakeholder management
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- US stakeholder interaction
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- Incident and issue resolution
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- Application configuration/support
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- Change management
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Positive to Have

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- CaseLocker
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- Ragic
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- Salesforce
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- DocuSign
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- Microsoft Copilot / AI tools
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The JD specifically mentions CaseLocker, Ragic, Salesforce and DocuSign as applications the candidate may need to learn/support, with exposure considered an advantage.

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Key Responsibilities

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- Provide L2 support for NetSuite and NSAR.
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- Manage NSAR access requests, provisioning and governance.
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- Troubleshoot NetSuite, NSAR and integrated-system issues.
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- Perform root-cause analysis and work with development teams on complex issues.
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- Support users and conduct application training.
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- Maintain SOPs, user guides and knowledge-base documentation.
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- Support integrations involving Salesforce, NetSuite, Ragic, CaseLocker and DocuSign.
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- Support upgrades, enhancements, testing and integration initiatives.
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- Monitor application performance and identify recurring issues.
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- Generate reports and analyze trends.
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- Support system configuration and customization.
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- Work with vendors/support partners on complex issues.
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- Use AI tools such as Microsoft Copilot for support efficiency and automation.
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📌 Application Support Analyst - NetSuite | NSARSupport (Mandvi)
🏢 Asian Hires
📍 Mandvi