: Provide executive leadership and drive organizational growth through strategic initiatives.

- Responsibilities: Provide leadership to develop performance management culture.

- Encourage innovation and creativity and at the same time institutionalize processes and systems to ensure compliance to processes and procedures

- Leadership to inculcate operational rigor ensuring a high level of SLA achievement and client service orientation.

- Regular review of operations performance, financial performance and attrition and esat performance and leading the development and execution of action plans.

- Bringing-in and nurture talent at the leadership level, & ensuring and implementing a succession plan for all direct reports.

- Attend all Business Reviews and own action plans.

- Establish and maintain a personal relationship with all clients with capability to influence decision-making at the client end.

- Partner with client offshore services organization to implement best practices and align actions to meet client objectives

Qualifications: Extensive experience in a senior leadership role within the relevant industry

📌 Vice President 1 (Noida)
🏢 EXL Service
📍 Noida