- Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
- Provide input to help shape future content strategy for the product or business unit you help to support
- Contribute to the continued evolution of ServiceNow's content development processes, DITA-based information model, and writing style and standards
- Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support
What you have:
Preferred Qualifications:
- 4+ years' work experience in technical communication
- Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
- Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
- Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development setting
- Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results
Basic Qualifications:
- BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields
- Understanding of content development life cycles and processes