Job Description

Senior Manager – Operations (Ocean Freight)

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Job Purpose:

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Responsible for managing and overseeing Ocean Freight Operations, ensuring efficient shipment execution, operational excellence, customer satisfaction and compliance with company procedures.

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Key Responsibilities:

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- Manage end-to-end Ocean Import & Export Operations across assigned locations.n
- Lead and monitor regional/branch operations teams and ensure optimum productivity.n
- Ensure timely shipment processing, documentation, billing coordination and file closure.n
- Monitor operational KPIs, pending shipments, customer escalations and service quality.n
- Drive process standardization, operational efficiency and cost control.n
- Coordinate with shipping lines, overseas offices, customers and internal stakeholders.n




- Identify operational gaps and implement corrective actions.n
- Mentor and develop the operations team and support manpower planning.n
- Prepare operational MIS and provide regular updates to management.n

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Experience & Qualification:

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- Graduate/Postgraduate in Logistics, Supply Chain or related field.n
- 12–15+ years of experience in Ocean Freight Operations, preferably in freight forwarding/MNC environment.n
- Solid knowledge of Ocean Import & Export processes.n
- Excellent leadership, customer management, problem-solving and communication skills.n

📌 Senior Operations Manager (India)
🏢 Savino Del Bene
📍 India