Supporting Experience on Cisco contact center CVP application solutions & 3rd party integration.- Basic Scripting for call flow change or Holiday request.- Should have knowledge in Database interaction process by using Java applications- Basic knowledge in SQL DB procedure and Oracle DB concepts.- Knowledge and use of CVP application and integration experience with other Tools- Basic knowledge in dynamic Java application concepts.- Good knowledge in Cisco Call studio application.- Have clear understanding on Telecom infrastructure- Should be ready to work in 24/7 business support environment- Should be having 4-7 years of experience on Cisco Voice platform.- Should be having work experience onCVP/Call Studio/Java application platforms- Should have solid verbal & written communication skills- Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.- Performs Root Cause Analysis & Track and update key performance metrics- Act as a point of contact for all service delivery issues/ pending work/ escalations- Provide team support and process improvements through individual contributions- Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.- Perform change management in accordance with change management procedures- Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs- Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.

📌 Application Support Engineers (Auraiya)
🏢 Servion Global Solutions
📍 Auraiya