Description

Key Responsibilities

- Lead and mentor a team of MetaSolv support professionals.
- Act as primary escalation point for production incidents and service outages.
- Monitor incidents, service requests, and problem tickets.
- Ensure agreed SLAs and KPIs are consistently achieved.
- Drive root cause analysis (RCA) and preventive actions.
- Coordinate with business users, client IT teams, and vendors.
- Conduct daily operational reviews and status reporting.
- Manage release support, deployment validations, and post-production monitoring.
- Facilitate knowledge management and continuous service improvement initiatives.
- Support transition, KT, and stabilization activities.

Required Skills

- Robust experience in Oracle MetaSolv Solution (MSS).




- Telecom OSS/BSS domain knowledge.
- Incident, Problem, and Change Management.
- Production Support governance.
- SQL and database troubleshooting.
- Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.
- Team management and stakeholder communication.
- ITIL Foundation Certification.
- Experience with Oracle OSS products.
- Exposure to integration support environments.

Preferred Skills

- ITIL Foundation Certification.
- Experience with Oracle OSS products.
- Exposure to integration support environments.

📌 MetaSolv Application Support Lead (India)
🏢 Zensar Technologies
📍 India