Job Description:

The detailed Job Description is attached for your reference.

REQUIREMENTS -

1) Minimum 2 Years of relevant work experience is required.
2) Proficient in Hindi & English (Written and verbal)
3) Willing to work on Sundays / holidays as required by the company.
4) Willing to work extended hours as per business requirements.

RESPONSIBILITIES –

• Supervise and manage a team responsible for handling inbound calls, chats, emails, customer queries, and reviews on iOS..
• Ensure all customer interactions (calls, chats, and emails) are promptly addressed and resolved within established service level agreements on a daily basis..
• Provide guidance and support to team members, including training on call handling, chat/email etiquette, query resolution techniques, and product knowledge..




• Monitor team performance and productivity, identify areas of improvement, and implement strategies to optimize efficiency..
• Conduct regular quality assessments of calls, chat conversations, and email responses to maintain high customer service standards..
• Act as a point of escalation for complex or sensitive customer issues, coordinating with other departments for timely resolution..
• Lead a team of minimum 10 executives and ensure smooth day-to-day operations across inbound and chat processes..
• Create a collaborative and positive team setting..
• Motivate the team to consistently achieve and exceed their targets.

📌 Inbound Team Leader (Pune)
🏢 Mantras2Success
📍 Pune