Job SummaryWe are seeking a customer-focused Customer Service Representative to assist customers, resolve inquiries and complaints, and provide a positive customer experience.Key Responsibilities- Respond to customer inquiries through phone, email, and chat.- Resolve customer complaints and concerns professionally.- Provide accurate information about products, services, and company policies.- Process customer requests, orders, returns,



and refunds when required.- Maintain accurate records of customer interactions.- Follow up with customers and escalate complex issues when necessary.- Work with other departments to resolve customer needs.Qualifications- High school diploma or equivalent.- Previous customer service experience is preferred but not required.- Strong verbal and written communication skills.- Good problem-solving and organizational abilities.- Basic computer skills and ability to learn current systems.- Ability to work independently and as part of a team.Preferred Skills- Excellent communication and active-listening skills.- Patience, empathy, and professionalism.- Strong attention to detail.- Ability to multitask in a fast-paced environment.- Familiarity with CRM or customer support systems.- Strong conflict-resolution skills.

📌 Customer Service (Vadodara)
🏢 AIS business solution
📍 Vadodara