Remote: Hybrid

Job DescriptionSyntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a strong background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You’ll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking setting where individuals take pride in working on cutting-edge AI/ML and big data solutions. NKey Responsibilities: N● Lead client-facing programs end-to-end - from kickoff through delivery - ensuring Noutcomes, timelines, and stakeholder expectations are consistently met. N● Act as the primary program manager in client meetings, steering discussions toward Nclarity, alignment, and next steps. N● Manage stakeholder communications across multiple levels (executive, business, and Ntechnical) with clear, concise, and proactive updates. Confidently represent Syntasa in Nclient presentations, reviews, and status updates N● Partner cross-functionally with Account Management, Services/Engineering to Ncoordinate resources, define priorities, and proactively manage risks. N● Develop and maintain detailed project plans, status reports,



and documentation and Noversee project governance and program reporting. Maintain high-quality delivery Ndocumentation, reports, anddecks that clearly communicate progress and results. N● Contribute to continuous improvement by identifying process gaps, sharing best Npractices, and supportingthe evolution of the PMO and delivery frameworks. NRequired qualifications: N● Proven success in client-facing roles - facilitating meetings, managing expectations, and Nleading communications across international stakeholders. N● Excellent facilitation,communication, and storytelling skills - able to make complex Nconcepts simple, visual, and actionable. N● Demonstrated ownership and accountability for delivery success, with or without direct Nreports.n● Strongorganizational and analytical skills, with attention to detail and follow-through Nunder tight deadlines. Collaborative mindset and ability to build trusted relationships Nacross all levels of an organization. N● Strong understanding and hands-on experience with project management frameworks N(Agile, Hybrid, or Waterfall), including PMI methodologies, and the ability to adapt them Nto real-world delivery. N●7–10 years of relevant project/program management experience, ideally in a consulting, NSaaS, or data/AI technologyenvironment. N● Bachelor’s degree required; PMP, Prince2, or Agilecertifications preferred. N● Experience working acrossU.S. or Europe-based clients preferred, especially in the NPublic Sector market.n● Comfortable overlapping with U.S. Eastern Time and working remotely. N● Interest in learning technical concepts related to big data, AI/ML, and digital analytics.

📌 Customer Program Lead (Coimbatore)
🏢 Syntasa
📍 Coimbatore