Role Summary The Benefits Support Specialist -L1/L2 supports benefit administration activities, including provider outreach, claim support processes, documenta on review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.

Key Responsibilities

- Process assigned benefit-related activities within established service levels
- Review claim documentation and determine appropriate next steps
- Contact providers and other stakeholders to obtain required information
- Manage follow-up activities and resolve outstanding requests
- Ensure compliance with quality, productivity, and service-level standards
- Identify and resolve processing exceptions
- Maintain accurate and complete documentation




- Support multiple product lines and workflows
- Escalate issues or exceptions to leadership when needed
- Participate in training and continuous learning activities

Required Skills

- Excellent communication and customer service skills
- Good attention to detail
- Ability to follow documented procedures
- Ability to manage multiple tasks and priorities
- Willingness to learn recent systems and processes

Location: Kochi Shift: Night shifts (flexibility required)

Experience: Minimum 1 year

If interested, please drop or call to (phone hidden)

📌 US Health Insurance-Associate/Senior Associate (Kochi)
🏢 Sutherland
📍 Kochi