US Customer Service Specialist – International Voice (Night Shift)
Location: India – Remote
Shift: 7:00 PM – 4:00 AM IST | Fixed Night Shift
Experience: 2+ years in International Voice Support, specifically with US/Canadian customers
About the Role
We are looking for an articulate and customer-focused specialist to handle phone and support tickets for our US-based eCommerce store. The role involves assisting customers with orders and proactively following up to resolve issues.
Key Responsibilities
- Handle inbound and outbound calls with US customers.
- Resolve queries related to orders, tracking, cancellations, returns, and damages.
- Manage email/chat/helpdesk tickets as required.
- Maintain qualified communication and a high level of customer service.
Requirements
- 2+ years of international voice support experience with US/Canadian customers.
- Excellent spoken English, active listening,
and communication skills.
- Comfortable working a fixed night shift (7:00 PM – 4:00 AM IST).
- Ability to quickly learn new software and tools.
- Quiet home workspace and reliable high-speed wired internet.
Preferred: Experience with Shopify, Zendesk, Freshdesk, Gorgias, Aircall, or RingCentral. Shopify experience is not mandatory; training will be provided. Apply Link: - https://forms.gle/a4u8UHQcqMHe21qL8