We are seeking a dedicated and skilled US Collections Executive to join our team in Uttar Pradesh. The ideal candidate will have experience in the US collections process and a solid background in international BPO operations. As a US Collections Executive, you will be responsible for managing and resolving outstanding accounts, ensuring timely payments, and maintaining positive relationships with clients.

Key Responsibilities

- Handle inbound and outbound calls related to US collections, addressing customer inquiries and resolving issues effectively.
- Manage a portfolio of accounts, ensuring timely follow-up on outstanding payments and maintaining accurate records of all interactions.
- Collaborate with team members to achieve collection targets and improve overall team performance.
- Provide exceptional customer service while adhering to company policies and compliance regulations.
- Analyze account information and develop strategies for effective collections.




- Prepare reports on collection activities and provide insights to management for process improvements.

Required Skills

- Strong understanding of US collections processes and regulations.
- Experience in international BPO, particularly in US voice processes.
- Excellent communication and interpersonal skills, with the ability to handle difficult conversations with professionalism.
- Proven team handling experience, with the ability to motivate and guide team members.
- Proficient in using CRM software and other relevant tools for tracking collections. If you are a motivated individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity. Join us in making a difference in the financial health of our clients while advancing your career in a dynamic environment.

This job is provided by Shine.com

📌 US Collections Executive (Noida)
🏢 Sharda Consultancy Services
📍 Noida