Lead Analyst – Delivery Excellence Experience:

10–12 Years Location:

Noida Work Mode:

Hybrid

Role Overview

We are looking for an experienced

Lead Analyst – Delivery Excellence

to drive delivery governance, software quality, process compliance, and continuous improvement across development projects.

The role will work closely with

Project Managers (PMs), Senior Project Managers (SPMs), Account/Delivery Managers (ADMs), Delivery Leadership, and Quality teams

to ensure effective adoption of SDLC practices, CMMI processes, CAPA, SEPG initiatives, and AI-enabled engineering practices.

The ideal candidate should have robust experience in

development projects, SDLC governance, SQA, CMMI Level 3 (Development), process improvement, risk management, causal analysis, and AI tools , along with excellent facilitation and stakeholder-management skills. Key Responsibilities.

Delivery Excellence & Governance Facilitate delivery excellence initiatives across software development projects and ensure sustained adherence to the

Quality Management System (QMS) . Conduct

Software Quality Assurance (SQA) reviews

and assess project compliance with defined processes, standards, and delivery models. Provide guidance to project teams on relevant

software engineering, SDLC, and project management practices

to achieve optimal delivery outcomes. Participate in project team meetings, governance forums, senior management reviews, and project causal analysis meetings. Ensure a

"Zero Surprises"

delivery environment by proactively identifying risks, issues, process gaps, and early warning indicators. Escalate critical risks and concerns to Delivery and Delivery Excellence leadership with actionable recommendations. Work closely with PMs, SPMs, and ADMs to ensure the appropriate

delivery and engagement models

are implemented.

QMS, CMMI & Process Excellence Drive continued sustenance and improvement of the

QMS

across development engagements. Conduct

QMS/process training

for project teams and delivery stakeholders. Review, update, and author assigned

process documents, Change Requests (CRs), guidelines, and standards . Ensure formal

configuration management and version control

of QMS and related organizational documents. Support

CMMI Level 3 – Development

practices and ensure effective implementation across projects. Contribute to





SEPG (Software Engineering Process Group)

initiatives and organizational process improvement. Drive

CAPA (Corrective and Preventive Action)

activities and track closure of identified issues. Ensure organizational best practices are captured, documented, institutionalized, and shared across teams.

Metrics, Analytics & Risk Management Collect, analyze, validate, and report

project delivery and quality metrics . Identify trends, deviations, recurring issues, and improvement opportunities through data analysis. Mentor PMs on

risk identification, metrics analysis, root-cause analysis, and improvement planning . Articulate contractual, delivery, quality, and process risks and work with senior management to define mitigation strategies. Follow up with project teams to ensure timely closure of action items arising from

CSAT, escalations, complaints, audits, and SQA reviews .

Innovation & AI Enablement Participate in organizational

innovation programs

as an Innovation Facilitator for delivery and enabling functions. Facilitate ideation and brainstorming sessions to identify opportunities for delivery improvement. Promote adoption of

AI tools and Generative AI

to improve software engineering, quality, documentation, analytics, and delivery processes. Identify and evaluate AI-enabled opportunities across the

SDLC , including requirements, development, testing, documentation, quality reviews, and project governance. Support teams in adopting relevant AI tools while ensuring appropriate governance, quality, security, and process compliance.

Continuous Improvement & Stakeholder Management Drive

delivery excellence and process improvement initiatives

for the respective business unit. Proactively identify issues and provide practical, data-driven solutions. Facilitate discussions across project, quality, delivery, and leadership teams. Mentor and coach project managers and delivery teams on quality, process adherence, risk management, and innovation.



Respond effectively to immediate and urgent delivery/governance requirements. Build strong relationships with senior stakeholders and influence teams toward process and delivery excellence.

Mandatory Skills 10–12 years

of experience in Delivery Excellence, Quality Assurance, Software Engineering, PMO, Process Excellence, or similar roles. Robust experience in

software development projects

and end-to-end

SDLC . Hands-on experience with

CMMI Level 3 – Development

practices. Strong knowledge of

SQA, QMS, CAPA, SEPG, audits, process compliance, and continuous improvement . Experience conducting

SQA/process reviews

and project governance reviews. Strong understanding of

risk management, causal analysis/RCA, metrics, and corrective/preventive actions . Experience working closely with

PMs, SPMs, ADMs, Delivery Leaders, and senior management . Exposure to

AI/Gen AI tools for software development and delivery excellence . Strong facilitation, communication, presentation, analytical, and stakeholder-management skills. Ability to

proactively identify risks/issues and recommend actionable solutions .

Good to Have CMMI-related certification/training. ISO/Quality Management

certifications. PMP / PRINCE2 / Agile certification. Six Sigma / Process Excellence certification. Knowledge of

AI-assisted SDLC and Gen AI tools . Experience with engineering metrics, dashboards, and data analytics. Experience in organizational-level

SEPG and process transformation

initiatives.

Key Competencies SDLC | Software Development | Delivery Excellence | SQA | QMS | CMMI Level 3 Development | CAPA | SEPG | Process Compliance | Risk Management | RCA/Causal Analysis | Metrics & Analytics | AI Tools | Gen AI | Continuous Improvement | Innovation | Governance | Stakeholder Management | Facilitation

Ideal Candidate Profile

The ideal candidate is a

strong delivery-quality/process professional rather than a traditional audit-only profile —someone who understands software development projects, can engage confidently with PMs and senior leadership, proactively identifies risks, and can translate quality/process data into meaningful delivery improvements.

Primary Focus: Development Projects + SDLC + CMMI L3 Dev + SQA + QMS + CAPA + SEPG + AI Tools + Delivery Excellence .

📌 Lead Analyst-Delivery Excellence (Noida)
🏢 Iris Software
📍 Noida