Job Description

This role sits at the intersection of guest experience, process design, people enablement, and datadriven decision-making,SOP, customer experience streamlining

n

STORE STANDARDS & UPKEEP

n

• Set and enforce Hygiene & Maintenance standards; build an internal audit cadence that

n

identifies gaps before they impact guest experience.

n

• Lead Visual Merchandising and In-Store Communication standards in partnership with the

n

Marketing team.

n

• Oversee outlet redesign and infrastructure upgrade projects in collaboration with the Projects

n

and Design team.

n

B. DIGITAL ENABLEMENT & PROCESS AUTOMATION

n

• Drive Contact Centre Automation, Digital Checklists, and Dynamic Discounting initiatives as part

n

of the digital enablement roadmap.

n

Identify and implement technology solutions that reduce manual effort at the store level and

n

improve real-time visibility for operations management.

n

• Partner with the IT and Analytics teams to build operational dashboards that enable data-driven

n

decision-making at store, cluster, and national levels.

n

COST EFFICIENCY & OUTLET MAINTENANCE

n

• Lead cost efficiency initiatives across Energy Savings and Equipment Efficiency — identifying

n

opportunities to reduce the operational cost base without compromising guest experience.

n

• Build a proactive outlet maintenance programme that minimises downtime, reduces reactive

n

repair spend, and extends asset life.

n





• Own the QHSE (Quality, Health, Safety & Setting) framework including QHSE Audits,

n

Process Audits, and Inventory Audits.

n

DEMAND FORECASTING & SUPPLY READINESS

n

• Work with the Supply Chain and Production teams to build a Demand Forecasting capability that

n

reduces wastage and ensures product availability.

n

• Develop and maintain the Frozen Model — a standardised operating framework that can be

n

replicated efficiently as the company scales into new cities and formats.

n

E. PEOPLE, TRAINING & CAPABILITY BUILDING

n

• Define operational competency standards for store teams and work with the L&D; function to

n

embed training that delivers measurable behavioural change.

n

• Build the n-2 and n-3 operations leadership pipeline — ensuring the company always has ready

n

successors for every critical operational role.

n

• Design and execute the People Relook programme for store-level teams, in partnership with HR

n

and L&D.;

n

CONTROLS, GOVERNANCE & REPORTING

n

n
- Strengthen the internal audit framework across QHSE, Process, and Inventory dimensions.
n
- Build and own the Operational Metrics & Dashboard — providing the COO, CEO, and Board with
n

n

a clear, real-time view of operational health.

n

• Ensure all operational processes are compliant with regulatory, food safety, and brand

n

standards.

n

Kindly share CV at

n

(phone hidden)

📌 Operations Excellence/ Retail Excellence - QSR (Mumbai)
🏢 SG OASIS HR CONSULTANCY
📍 Mumbai