About the Role

We are seeking a dynamic and experienced Head of Tutoring to lead and manage our team of online tutors. This role is vital in ensuring high-quality tutoring services, fostering tutor development, and driving student success.

The ideal candidate will have a passion for education, strong leadership capabilities, and a proven track record in tutor recruitment, performance management, and operational excellence.

Key Responsibilities

- Tutor Recruitment & Training:

● Lead tutor hiring, including screening, interviewing, and onboarding.

● Deliver initial and ongoing training on company policies, tutoring tools, and best practices.

● Organize workshops and continuous learning sessions to enhance teaching skills.

- Quality Assurance & Performance Monitoring:

● Monitor live/recorded sessions to ensure teaching quality and compliance with standards.

● Provide regular feedback, set performance goals, and recognize high performers.

● Analyze student feedback to address concerns and improve services.

- Operational Management:

● Oversee tutor scheduling to maximize efficiency and meet student demand.

● Ensure tutors have required resources and support.

● Collaborate with tech, curriculum, and customer support teams for seamless service delivery.

- Curriculum & Content Oversight:





● Work closely with curriculum developers to align academic content with student needs.

● Ensure effective online delivery of educational material.

- Student & Parent Engagement:

● Oversee student progress tracking and ensure timely reporting to parents.

● Handle escalations from students and parents, ensuring prompt resolution.

- Strategic Planning & Growth:

● Set team goals and KPIs aligned with company objectives.

● Implement tutor retention initiatives including incentives and growth opportunities.

● Recommend innovative tools, techniques, and technologies to enhance tutoring services.

- Compliance & Ethical Standards:

● Enforce company policies and privacy regulations.

● Foster an ethical, professional, and positive work culture.

Qualifications & Skills:

● Bachelor’s or Master’s degree in Education, Business, or related field.

● Minimum [X] years of experience in tutor management, academic operations, or

EdTech leadership.

● Solid leadership, communication, and organizational skills.

● Knowledge of online education tools and platforms.

● Ability to manage cross-functional collaborations and mentor diverse teams.

📌 Tutor Team Lead (Gurugram)
🏢 The TutorX
📍 Gurugram