About the company

Extramarks is a K-12 digital learning solution provider, offering best of pedagogy and technology to create a child-centric, teaching-learning setting - in school and at home. Keeping pace with today’s globalization and technological innovation in education – Extramarks empowers young learnersto have anytime-anywhere access to quality learning. In a span of over a decade, Extramarks has become popular amongst schools and students.

More than 9000 schools benefit from Extramarks across India and Singapore, South Africa, Zimbabwe and Indonesia.

Role - Training Manager

Location - Ranchi, Mysore, Chandigarh

Key Responsibilities

1.

Customer

Onboarding &

- Adoption – Ensure smooth onboarding of schools, driving early engagement with company products

2.

Customer Engagement

Strategy – Design and execute engagement programs to enhance teacher usage and satisfaction.

- CSAT &
- Feedback Management – Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience.

4.

Proactive Customer

Support – Identify adoption challenges and provide proactive solutions to improve product usage.





- Data-Driven Adoption Growth – Track usage patterns, identify low-adoption schools, and implement targeted intervention plans.

6.

Customer

Advocacy &

- Retention – Build strong relationships with key stakeholders (principals, teachers) to drive long-term retention.
- Collaboration with Internal Teams – Work with Sales, Product, and Training teams to align customer success strategies with business goals.

8.

Process

Optimization &

- Best Practices – Develop frameworks for ongoing adoption, engagement, and escalation management.

Skills Required

- Strong communication and presentation skills influence stakeholders and drive customer succes
- Proficiency in data analysis and reporting to analyze user trends and CSAT metrics to optimize customer success efforts.
- Use problem-solving skills and make informed decisions to address challenges, improve product usage, and enhance customer satisfaction and adoption.
- Team management and collaboration skills to lead and work effectively with cross functional team

HR Contact—deepinder.kaur@

📌 Training Manager (Jharkhand)
🏢 Extramarks
📍 Jharkhand