Job Description

Location: Noida, Sector 2

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Experience: 5+ Years

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Working Days: 6 Days a Week

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Industry: Organic Food / Homestyle Meals / F&B;

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As we scale, we are looking for a Business & Operations Manager who can take ownership of both business growth and operational execution. This is a role for someone who enjoys building things, solving problems and getting things done — not someone who wants a role limited to managing an existing process.

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The Role

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We are looking for a go-getter with strong F&B; industry experience who can help us grow our business across B2B and B2C channels, while ensuring that the operations supporting that growth run smoothly.

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The person will be responsible for identifying new business opportunities, developing corporate and institutional relationships, building partnerships, driving sales and ensuring seamless execution from order generation to delivery.

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Key Responsibilities

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Business Development & Sales

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- Develop and execute strategies to grow B2B and B2C business.
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- Identify and acquire new corporate clients, institutions, offices and other potential customers.
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- Build relationships with corporates, event companies, caterers, event planners, corporate cafeterias and food service partners.
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- Generate new leads, conduct meetings, make proposals and close business opportunities.
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- Develop corporate meal, catering, event and bulk-order opportunities.
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- Explore partnerships with relevant F&B; and service businesses to create additional revenue channels.
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- Maintain strong relationships with existing clients and identify opportunities for repeat and increased business.
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- Track sales pipeline, conversions, revenue and business targets.
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Operations Management

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- Oversee day-to-day business operations involving the kitchen, customer service, order management and delivery teams.
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- Ensure that customer orders are delivered on time and as per agreed quality standards.
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- Coordinate between sales, kitchen, customer service and delivery teams.
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- Plan and manage operations for bulk orders, corporate orders, events and catering requirements.
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- Identify operational bottlenecks and implement practical solutions.
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- Monitor customer feedback and ensure timely resolution of complaints and service issues.
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- Work closely with the kitchen team to ensure consistency in quality, quantity, packaging and dispatch.
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- Help create and improve SOPs and processes as the business grows.
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Business Growth & Strategy

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- Understand market trends, customer requirements and the competitive F&B; landscape.
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- Identify new products, services, customer segments and revenue opportunities.
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- Analyze sales and operational data to identify what is working and where improvement is required.
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- Work closely with the founders/management team on business plans and growth initiatives.
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- Take ownership of agreed revenue and business development targets.
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What We Are Looking For

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We are looking for someone who:

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- Has 5+ years of relevant experience, preferably in the F&B;, food services, catering, cloud kitchen, corporate food or related industry.
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- Has hands-on experience in B2B sales/business development within F&B.;
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- Has experience dealing with corporates, events, catering companies, institutions or food service partners.
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- Understands how the F&B; business works — from customer acquisition to kitchen execution and delivery.
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- Has a strong sales and business development mindset and enjoys creating new business rather than simply managing existing accounts.
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- Is comfortable managing multiple functions and teams in a fast-moving environment.
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- Is highly hands-on and willing to step in and solve problems when required.
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- Has strong communication, negotiation and relationship-management skills.
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- Is comfortable working with targets, numbers and revenue responsibility.
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- Can work effectively in a small/start-up environment where roles are not always rigidly defined.
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- Has the ability to take an idea from "let's try this" to actual execution.
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The Startup Mindset We Value

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This role is best suited for someone who:

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Sees an chance → makes the call → meets the customer → closes the deal → gets the team aligned → makes sure the order gets delivered.

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We are looking for someone who is comfortable wearing multiple hats and believes that ownership is more important than job boundaries.

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If you enjoy building business from the ground up, talking to customers, creating partnerships, solving operational challenges and seeing a direct impact of your work on revenue and growth, this could be the right opportunity for you.

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Key Success Measures

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Success in this role will be measured through:

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- Growth in B2B and B2C revenue
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- New corporate and institutional accounts acquired
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- Corporate/event/catering partnerships developed
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- Repeat business and client retention
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- Conversion of leads into paying customers
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- Operational efficiency and timely order fulfilment
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- Customer satisfaction
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- Ability to build scalable processes as the company grows
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This is not a desk-only management role. It is a hands-on business-building role with responsibility for both growth and execution.

📌 Manager - Business Development & Operations | F&B (Noida)
🏢 MORE ORGO PRIVATE
📍 Noida