Hi Connections

Teamware is hiring for LMS Support role

Location: Bangalore

NP:Immediate

Experience:5+years

Interview:Face to Face

JD:

The LMS Support Specialist for Enterprise Learning will help maintain and support Learning Manager (ALM) to ensure employees have a smooth, reliable learning experience. This is a excellent entry point into the learning technology space — you'll build hands-on expertise in the platform while being the front line of support for learners and content teams. You'll work closely with Business System Analysts (BSAs) and partners across Legal, Security, Procurement, and Talent Development, with plenty of mentorship and room to grow your LMS skills over time.

What You'll Do

- Respond to learner questions and troubleshoot training issues within defined SLA, delivering a consistently helpful and positive support experience
- Learn the ins and outs of Learning Manager so you can confidently guide learners and content teams through platform features and common issues
- Assemble learning plans and training courses in Learning Manager as outlined by content teams, within defined SLA
- Support test plans and perform testing across platforms & browsers as part of go-live checklists, providing readiness reporting to content teams




- Assist with the rollout of new or improved LMS capabilities by gathering and relaying employee use cases and feedback
- Help identify opportunities to improve the learner experience, flagging ideas for automation or process improvements to senior team members
- Build working knowledge of LMS product capabilities over time and help spread awareness of new features and updates
- Support day-to-day operational efficiency, including self-service resources for common learner questions

Qualifications
- 2+ years of experience in an administrative, customer service, or technical support role (LMS experience a plus, not required)
- Genuine interest in learning new systems and technology — comfort exploring a platform to figure out how it works
- Strong customer service mindset with a friendly, patient, and clear communication style
- Detail-oriented and organized, with the ability to manage multiple requests and follow through within SLA
- Good written and verbal communication skills
- Collaborative team player, eager to build relationships across teams
- Willingness to learn content authoring tools (e.g., Captivate) is a plus
- Familiarity with ServiceNow or similar ticketing/incident management tools is a plus, not required

If Interested share cv to [email protected]

📌 Training Environment Specialist (Bengaluru)
🏢 Teamware Solutions
📍 Bengaluru