VA Training & L&D; Specialist

Hybrid (Gurgaon)

Full time | Eastern Shift (5:30 PM – 2:30 AM IST)

Experience Required: 3–5+ Years

About Triple

At Triple , we help founders, executives, and fast-growing businesses scale with high-performance virtual assistants. We’re building a modern VA ecosystem powered by operational excellence, communication mastery, AI tools, and smart systems.

We are now looking for a VA Training & L&D; Manager who can build and lead world-class training programs for virtual assistants across communication, execution, productivity, AI enablement, and client management.

This is not a traditional trainer role. We’re looking for someone who deeply understands the global virtual assistant space and can create high-impact training systems that transform candidates into elite virtual assistants.

Role Overview

You will be responsible for designing, executing, and continuously improving the end-to-end training framework for our virtual assistants.

This role combines

Training delivery

Curriculum development

Learning & development strategy

Stakeholder collaboration

Quality control

AI enablement

Operational readiness

You should be capable of building structured onboarding programs, assessment frameworks, AI training modules, mock client simulations, and continuous upskilling systems aligned with both company standards and client requirements.

Key Responsibilities

Training & Curriculum Development

Build comprehensive training programs for virtual assistants from beginner to advanced levels

Design onboarding bootcamps, certification programs, and skill-development tracks

Create SOPs, playbooks, assignments, assessments, role-play scenarios, and evaluation systems

Develop modern AI-focused training modules for productivity and operational efficiency

Continuously improve training content based on cohort performance, operational gaps, and client feedback

Live Training & Facilitation

Conduct live virtual training sessions for VA cohorts

Coach trainees on communication, professionalism, confidence, and execution standards

Run mock client interactions and practical simulations

Deliver actionable and constructive feedback to trainees





Identify underperforming trainees early and implement improvement plans

Communication & Client Readiness Training

Train VAs on

Business communication

Professional email writing

Executive communication

Client interaction & professionalism

Meeting etiquette

Active listening

Remote work discipline

Problem-solving & ownership mindset

Tools & Productivity Training

Train candidates on

Google Workspace

Microsoft Office

Notion

Click Up

Asana

Trello

Slack

Zoom

Calendly

CRM tools

AI tools such as Chat GPT, Claude, Gemini, Perplexity, Zapier, Make, etc.

Virtual Assistant Operations Training

Train VAs on

Calendar management

Email management

Task tracking & prioritization

Meeting coordination

Travel booking

Documentation & reporting

Research tasks

SOP execution

Follow-up systems

Founder & executive support workflows

Training Strategy & Stakeholder Management

Design and continuously improve training programs based on evolving company goals and client requirements

Work closely with leadership, operations teams, and external stakeholders to identify skill gaps and develop relevant learning modules

Customize training frameworks for different client accounts, industries, and workflows

Introduce new modules around emerging AI tools, automation systems, and operational best practices

Collaborate with client-facing teams to ensure VAs meet client expectations and service standards

Build scalable learning systems and facilitator documentation to support company growth

Assessment, Reporting & Quality Control

Design and run scored assessments, certifications, and readiness evaluations

Track trainee progress, certification rates, and performance metrics

Maintain training dashboards and reports

Analyze cohort data and identify recurring gaps or trends

Ensure training quality standards remain consistently high across all cohorts

Must Haves





3–5+ years of experience in corporate training, L&D;, operations training, or virtual assistant management

Strong understanding of the virtual assistant / executive assistant ecosystem

Proven experience conducting live virtual training sessions

Experience creating structured training programs and assessments from scratch

Excellent spoken and written English

Robust familiarity with productivity, project management, and collaboration tools

Strong understanding of remote work culture and client servicing

Ability to coach, mentor, and evaluate operational talent

Strong ownership mindset with excellent execution ability

Comfortable working in the Eastern Shift (5:30 PM – 2:30 AM IST)

Good to Haves

Experience working with US/UK clients

Background in BPO, staffing, customer success, operations, or executive assistant roles

Prior experience as a Virtual Assistant or Executive Assistant

Experience building AI adoption or automation workflows

Familiarity with LMS platforms and training analytics

Experience with SOP creation and process documentation

Accent neutralization or communication coaching experience

What We’re Looking For

We want someone who

Thinks like an operator, not just a trainer

Can build scalable systems, not just presentations

Understands modern AI-powered workflows

Can translate operational gaps into structured learning programs

Maintains high standards for communication and execution

Enjoys mentoring and developing people

Can collaborate cross-functionally with leadership, operations, and external stakeholders

Success Metrics

High trainee certification and placement-readiness rates

Strong client satisfaction scores post-placement

Improved communication and operational quality across VA cohorts

Reduced onboarding-to-deployment timelines

Adoption of AI workflows and productivity systems across teams

Why Join Triple?

Opportunity to shape the future of AI-enabled virtual assistants

High ownership and freedom to build systems from scratch

Work directly with founders and global clients

Fast-growing, ambitious workplace

Opportunity to build and lead the L&D; function at scale

📌 Training And Development Officer (Mumbai)
🏢 Triple
📍 Mumbai