We are looking for an experienced and responsible Ticketing & Visa Executive to handle airline ticketing, reservations, visa documentation, application processing, and customer coordination.

The candidate should have good knowledge of domestic and international air ticketing, visa procedures, travel documentation, and airline fare rules, along with strong communication and follow-up skills.

Key Responsibilities Air Ticketing & Reservations

- Handle domestic and international flight reservations and ticketing.
- Search and compare airline fares and provide suitable options to customers.
- Issue, reissue, cancel, and refund air tickets as per airline rules.
- Check fare rules, baggage allowance, cancellation charges, and ticket conditions.
- Handle itinerary changes, schedule changes, cancellations, and no-show cases.
- Coordinate with airlines, consolidators, and B2B travel partners.
- Maintain proper records of ticketing transactions and payments.

Visa Processing
- Handle tourist, business, and other visa applications for international destinations.
- Check visa requirements, documentation, application forms, photographs, financial documents, and supporting papers.
- Prepare visa checklists and guide customers regarding required documents.
- Review documents for accuracy and completeness before submission.
- Fill and submit online/offline visa applications where applicable.
- Coordinate with VFS, embassies, consulates, visa centres, and overseas partners.
- Track visa applications and provide regular status updates to customers.
- Coordinate passport submission and collection.
- Maintain proper records of visa applications, approvals, rejections, and passport movements.
- Stay updated on changes in visa rules, fees, documentation, and processing procedures.

Customer & Supplier Coordination
- Communicate professionally with customers regarding ticketing and visa requirements.
- Follow up with customers for pending documents and payments.
- Coordinate with hotels, DMCs,



airlines, visa agents, and other travel suppliers when required.
- Handle customer queries and resolve operational issues promptly.
- Maintain good relationships with B2B agents and suppliers.

Documentation & Administration
- Maintain accurate records of bookings, tickets, visa applications, passports, and customer documents.
- Prepare quotations and travel-related documentation when required.
- Ensure all customer and visa documents are handled confidentially and securely.
- Maintain daily follow-up and status reports.
- Coordinate with the accounts team regarding ticketing and visa payments.

Requirements
- 1–3 years of relevant experience in a travel agency, airline, ticketing, or visa processing company.
- Good knowledge of domestic and international air ticketing.
- Experience with GDS / airline reservation systems such as Amadeus, Galileo, Sabre, or similar is preferred.
- Good knowledge of international visa procedures and documentation.
- Good communication and customer-handling skills.
- Good knowledge of MS Office / Excel and email communication.
- Strong follow-up and coordination skills.
- Ability to work under pressure and meet deadlines.
- Positive attention to detail and accuracy.
- Ability to work independently as well as part of a team.

Preferred Skills
- Experience handling group departures and international travel will be an advantage.
- Knowledge of B2B travel operations and supplier coordination.
- Experience handling visa applications for Schengen, UK, USA, Canada, Australia, Japan, China, Middle East, and Asian destinations will be an added advantage.
- Good English communication skills.
- Knowledge of Tamil/Hindi will be an advantage.

Key Qualities
- Responsible and trustworthy
- Customer-focused
- Good communication skills
- Strong follow-up ability
- Attention to detail
- Positive attitude
- Ability to multitask
- Willingness to learn updated airline and visa procedures

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Ticketing and Visa Executive (Anna Nagar)
🏢 Holiwaytrip
📍 Anna Nagar