Experience : Minimum 5 years into tenant operations with large facility.
Shifts : Weekly 6 week offs ,6 Days Working As per roaster
Dress Code : Yes, Formal Blazer (provided by Organisation)
Age Limit - Only Female , upto 34 years
- Duties & Responsibilities:
Liaison between the Tenants and the Mall Management Team
1. Assume daily point of contact for retailer relationship management the for Tenant portfolio
2. Foster closer relationship between tenants and the management team
3. Dissemination of information to the tenants on all operational matters
4. Ensure all tenants and key stakeholders are aware of the standards, products and services
5. Attend to needs of tenants in shopping mall
6. Provide consultations to tenants on their business or operations needs
7. Evaluate and provide advice to tenants on matters such as shop concept, image, merchandise, selling strategies and services
8. Design, conduct, evaluate and interpret tenant satisfaction surveys
Tenant Performance Management
1. Manage projects to meet key objectives that drive the performance of tenants
2. Maintain systems for collating and reporting on retail development and performance
3.
Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities
4. Monitor and analyze tenants mid to long term performances to ensure tenants performance meets the Centre objectives
5. Provide report performance metrics to the senior Mall Management team
Operational Management
1. Generate the Tenant Activity Management Reports and recommendations
2. Develop and implement the shop level tenant visitation schedule
3. Provide input to the Tenant Handbook
4. Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory
Standards and Procedures
- Identify and ensure that the standards are communicated to all tenants and implemented accordingly
Additional Skills:
- Able to communicate effectively in English
- Position Details lf-motivated & multi-taskera
Qualification - Any Graduate/Post-Graduate, preferably from Retail background Overall Experience - Experience of around 5-7 years of experience in successful track record of building effective tenant relations within a shopping mall or retail property management setting.