Job Description

Salesforce Service Cloud Technical Lead – Job Description

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Job Title: Salesforce Service Cloud Technical Lead

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Job Code: JC-193700

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Experience: 9+ Years Total Experience

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Relevant Experience: 5+ Years in Salesforce Service Cloud & 4+ Years as a Technical Lead

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Location: Bangalore

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Notice Period: Immediate joiners or candidates with a short notice period are preferred.

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Job Summary

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We are looking for an experienced Salesforce Service Cloud Technical Lead with 9+ years of overall IT experience, including 5+ years of hands-on Salesforce Service Cloud expertise and 4+ years in a Technical Lead role. The ideal candidate should have strong technical knowledge of the Salesforce platform, experience leading development teams, designing scalable solutions, and working with stakeholders to deliver enterprise-grade Service Cloud implementations.

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Key Responsibilities

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Lead the design, development, and implementation of Salesforce Service Cloud solutions.

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Provide technical leadership to Salesforce development teams and mentor developers.

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Design scalable Salesforce architecture and data models based on business requirements.

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Develop and review Apex, Lightning Web Components (LWC), Flows, and other Salesforce components.

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Troubleshoot complex technical issues and provide effective solutions.

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Collaborate with business stakeholders, architects, and cross-functional teams throughout the project lifecycle.

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Conduct code reviews and ensure adherence to Salesforce best practices and coding standards.

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Support CI/CD deployments and release management using Salesforce DevOps tools.

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Ensure platform performance, security, and maintainability across environments

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Mandatory Skills

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Strong experience in Salesforce Service Cloud implementation and customization.

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Expertise in Apex, Lightning Web Components (LWC), Flows, and Salesforce App Development.

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Experience with Salesforce Platform Architecture and Data Model Design.

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Hands-on experience with REST/SOAP APIs and Salesforce integrations using middleware.

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Strong understanding of Salesforce Security Model including Profiles, Permission Sets, Sharing Rules, and Role Hierarchy.

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Experience with CI/CD and Salesforce deployment tools (Copado, Gearset, Change Sets, or similar).

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Robust troubleshooting and debugging skills.

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Experience in stakeholder management and leading technical teams.

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Excellent communication and collaboration skills.

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Nice-to-Have Skills

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Experience with Salesforce Testing Framework, including Unit Testing and Test Coverage

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Salesforce certifications such as Service Cloud Consultant, Platform Developer II (PD2), or Architect certifications.

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Knowledge of Salesforce Chat, Chatbots, Einstein Bots, or Agentforce.

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Preferred Candidate Profile

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Immediate joiners or candidates with a short notice period are preferred.

📌 Salesforce Service Cloud Technical Lead (Bengaluru)
🏢 IMR Soft
📍 Bengaluru