Job Summary

We are looking for a

Senior Associate IT Infrastructure

to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.

Key Responsibilities Provide

IT helpdesk and end-user support

for hardware, software, applications, and connectivity-related issues. Manage

device build, imaging, deployment, configuration, collection, and replacement

activities. Support and maintain

laptops, desktops, printers, scanners, and other IT peripherals . Manage

meeting room technology , including displays, video conferencing systems, audio systems, and related equipment. Perform

endpoint, patch, antivirus, and EDR management

to maintain device security and compliance. Maintain

IT asset and inventory records , including asset issuance, return, tracking, reconciliation, and disposal. Provide working-level administration and troubleshooting support for

Windows and Linux environments . Support

Microsoft 365 and collaboration platforms , including user administration and troubleshooting. Handle

incident and problem management , ensuring timely resolution and appropriate escalation. Monitor and maintain

IT helpdesk SLAs, service requests, incidents, and support metrics . Provide basic support for

Identity & Access Management (IAM) , user access, permissions, and authentication-related issues.



Support basic

LAN/VLAN networking , connectivity troubleshooting, and coordination with network teams. Provide basic administration and troubleshooting support for

telecom, EPABX, CCTV, and door access systems . Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities. Maintain appropriate

IT documentation, SOPs, asset records, and service-related reports . Ensure compliance with applicable

IT security, information security, and organizational policies .

Required Skills Strong hands-on experience in

IT helpdesk and end-user support . Experience in

device deployment, imaging, endpoint management, and IT asset management . Working knowledge of

Windows and Linux administration . Valuable understanding of

Microsoft 365 and collaboration tools . Knowledge of

patch management, antivirus, and EDR solutions . Basic understanding of

LAN, VLAN, TCP/IP, and network troubleshooting . Knowledge of

ITIL principles, incident management, problem management, and SLA management . Basic exposure to

IAM, telecom/EPABX, CCTV, and access control systems . Strong troubleshooting, communication, coordination, and problem-solving skills.

Qualification Bachelor's degree/Diploma in

IT, Computer Science, Information Technology, or a related field . ITIL Foundation certification is desirable but not mandatory. Experience 2–5 years of relevant experience

in IT infrastructure, IT helpdesk, desktop support, endpoint management, or workplace IT operations.

📌 Senior Associate IT Infrastructure (Mumbai)
🏢 Concept Medical
📍 Mumbai