Hiring: Contact Center Head – Bengaluru Location:

Bengaluru Experience:

15+ Years CTC:

Up to ₹40–45 LPA

We are looking for a senior

Contact Center Head

to drive large-scale customer service,

telesales

and outbound operations for a fast-growing, AI-enabled

startup

Key Responsibilities: Lead large-scale

Contact Centre / BPO operations

across inbound and outbound processes. Drive

telesales, outbound sales, customer service and retention

operations as its going to be a

target based

role. Manage large teams and ensure achievement of

revenue, productivity, conversion, quality and service KPIs . Own

P&L;, cost optimization and operational efficiency . Leverage

AI, automation and analytics

to improve customer experience and operational performance.



Partner with senior stakeholders to drive business growth and continuous improvement.

Ideal Candidate: 12 years of experience in

Contact Centre / BPO / Telesales / Customer Operations . Strong experience managing

large-scale sales team and outsourced operations . Proven track record in

target-driven outbound sales environments . Strong exposure to

P&L;, vendor management, KPI/SLA governance and process improvement . Experience in a

fast-paced, technology-led or startup environment

will be preferred. Solid leadership, stakeholder management and commercial acumen.

Interested candidates can share their updated CVs at

[email protected] or Whatsapp on

(phone hidden)

📌 Contact Center Manager (Bengaluru)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Bengaluru