Job Description

About the company

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Extramarks is a K-12 digital learning solution provider, offering best of pedagogy and technology to create a child-centric, teaching-learning environment - in school and at home. Keeping pace with today’s globalization and technological innovation in education – Extramarks empowers young learnersto have anytime-anywhere access to quality learning. In a span of over a decade, Extramarks has become popular amongst schools and students. More than 9000 schools benefit from Extramarks across India and Singapore, South Africa, Zimbabwe and Indonesia.

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Role - Training Manager

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Location - Ranchi, Mysore, Chandigarh

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Key Responsibilities:

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1. Customer Onboarding & Adoption – Ensure smooth onboarding of schools, driving early engagement with company products

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2. Customer Engagement Strategy – Design and execute engagement programs to enhance teacher usage and satisfaction.

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3. CSAT & Feedback Management – Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience.

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4. Proactive Customer Support – Identify adoption challenges and provide proactive solutions to improve product usage.

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Data-Driven Adoption Growth – Track usage patterns, identify low-adoption schools, and implement targeted intervention plans.

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6. Customer Advocacy & Retention – Build robust relationships with key stakeholders (principals, teachers) to drive long-term retention.

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7. Collaboration with Internal Teams – Work with Sales, Product, and Training teams to align customer success strategies with business goals.

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8. Process Optimization & Best Practices – Develop frameworks for ongoing adoption, engagement, and escalation management.

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Skills Required:

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1. Strong communication and presentation skills influence stakeholders and drive customer succes

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2. Proficiency in data analysis and reporting to analyze user trends and CSAT metrics to optimize customer success efforts.

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3. Use problem-solving skills and make informed decisions to address challenges, improve product usage, and enhance customer satisfaction and adoption.

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4. Team management and collaboration skills to lead and work effectively with cross functional team

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HR Contact—[email protected]

📌 Training Manager (Ranchi)
🏢 Extramarks
📍 Ranchi