Job Description

About the Role

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We are looking for a data-driven, high-velocity Inside Sales Head based in Kochi to build, scale, and lead our centralized inside sales engine.

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In this role, you will recruit, train, and manage a multi-lingual team of Inside Sales Representatives (ISRs) who will qualify inbound/outbound leads, conduct discovery, and schedule qualified site visits to power our field sales teams across states.

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You will own the top of the funnel—ensuring seamless lead distribution, high calling rigor, pipeline velocity, and strict CRM discipline across multiple regional languages.

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Key Responsibilities

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- Build & Manage the Inside Sales Team: Recruit, onboard, and manage a high-performing inside sales team speaking regional languages (Malayalam, Odia, Telugu, and Tamil).
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- Field Sales Enablement: Align the inside sales pipeline directly with on-ground field executives across Kerala, Odisha, Andhra Pradesh, and Tamil Nadu. Ensure high show-up rates and verified site assessments for field teams.
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- Calling Cadence & Scripting: Design, test, and optimize outbound/inbound call flows, consultative discovery scripts, objection-handling playbooks, and multi-channel follow-up cadences (Calls, WhatsApp, SMS).
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- Pipeline & CRM Hygiene: Enforce strict data hygiene across our CRM platform. Track critical sales metrics including lead response time (speed-to-lead), connection rates, qualification rates, and appointment-to-closure ratios.
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- Performance Management & Coaching: Conduct daily stand-ups,



listen to call recordings, and provide direct feedback and coaching to improve rep conversion rates.
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- Cross-Functional Feedback Loop: Work closely with digital marketing to evaluate lead source quality and collaborate with regional field sales heads to monitor downstream closing efficiency.
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What We Are Looking For

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- Experience: 10+ years of inside sales / tele-sales experience, with at least 5+ years leading a team of inside sales or business development reps (SDRs/BDRs).
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- Domain Familiarity: Experience running high-velocity, high-ticket consumer inside sales (e.g., Consumer Durables, EdTech, FinTech/Loans, Real Estate Pre-sales, or Insurance). Solar knowledge is not required.
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- Multi-Regional Exposure: Experience managing teams that handle leads across South/East India with diverse language requirements.
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- CRM & Dialler Mastery: Hands-on experience setting up and operating cloud telephony/diallers (e.g., Exotel, TeleCRM, Knowlarity) and CRM tools (Zoho, LeadSquared, or HubSpot).
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- Languages: Fluency in English and Malayalam is mandatory. Working familiarity or conversational capability in Tamil, Telugu, or Hindi/Odia is a major advantage.
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What We Offer

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- Competitive fixed salary matching market leadership benchmarks.
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- Performance-based incentive pool tied to qualified appointment conversions and pipeline throughput.
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- Direct seat alongside company leadership in shaping regional expansion across multiple states.
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📌 Inside Sales Head (Kochi)
🏢 Sunlane Cleantech
📍 Kochi