Make outbound calls to customers regarding pending and overdue loan payments. Follow up with customers and remind them about payment due dates. Explain outstanding amounts and repayment details clearly.
Communicate professionally with customers and handle payment-related queries. Negotiate suitable payment commitments as per company policies. Maintain proper records of customer calls, follow-ups, and payment commitments.
Follow up regularly on promised payment dates. Achieve daily and monthly collection targets. Coordinate with the field recovery team for customers requiring field visits. Submit daily calling and collection reports to the Team Leader/Manager.