The BPO Associate will handle inbound and outbound calls, provide customer support, process transactions, and deliver a high-quality service experience to our clients' customers. The ideal candidate will be a strong communicator, capable of multitasking, and committed to maintaining customer satisfaction.
Key Responsibilities
- Customer Interaction: Handle inbound and outbound customer calls in a courteous and
professional manner.
- Problem Solving: Address customer inquiries and resolve issues promptly, providing
accurate information and ensuring customer satisfaction.
- Data Entry: Accurately process orders, applications, forms, and requests according to
established procedures.
- Documentation: Maintain detailed records of customer interactions, transactions,
comments, and complaints.
- Escalation: Identify and escalate priority issues to the appropriate resources for
resolution.
- Compliance: Adhere to company policies, procedures, and regulatory requirements.
- Performance Targets:
Meet or exceed performance targets, including call handling
metrics, customer satisfaction scores and daily appointment or revenue target.
- Continuous Improvement: Participate in training sessions and team meetings to
improve knowledge, skills, and performance.
- Team Collaboration: Work collaboratively with team members to achieve common
goals and support each other in handling customer interactions.
Qualifications
- Education: High school diploma or equivalent; a bachelor's degree is a plus.
- Experience: At least 1 year of previous experience in a sales target based similar
process or voice based BPO workplace is preferred.
- Skills:
Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail.
Proficiency in using computers and relevant software applications.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Good organizational and time management skills.
Flexibility to work on Sundays and till 9 pm (for male candidates). For female