This job is provided by apna.co – Mumbai RRC

Company:Star Health & Allied Insurance Co. Ltd.

Department: Renewal Retention Cell (RRC)

Location: Andheri East, Mumbai

Position: Renewal Retention Officer (RRO)

Job Responsibilities

- Contact existing customers regarding their health insurance policy renewal.
- Understand customer requirements, concerns, and objections.
- Explain renewal perks, policy features, and applicable options clearly.
- Handle customer objections related to premium, coverage, policy benefits, and renewal.
- Ensure maximum customer retention through effective communication and follow-up.
- Maintain quality standards and achieve assigned business targets.
- Record customer interactions and update relevant details accurately.
- Coordinate with internal teams for customer queries and renewal-related requirements.
- Provide a positive and customer-centric experience in every interaction.

Candidate Profile

- Good communication skills in English/Hindi/Marathi.
- Customer-focused and confident while speaking with customers.




- Basic knowledge of MS Office/Excel.
- Ability to handle objections and convince customers professionally.
- Freshers and candidates with relevant experience can apply.
- Candidates from insurance, banking, BPO, telesales, or customer service backgrounds are preferred.

Working Details Working Days:Monday to Saturday Working Hours: 10:00 AM to 6:30 PM

Location:Andheri East, Mumbai

Employment:Direct Company Payroll perks & Benefits

Fixed Salary plus Attractive Incentive

Fixed working Hours (Timely Logout)

Birthday Celebration

Festival Celebration

1st & Saturday is OFF

Sunday fixed Off

Fast-track Career Growth Opportunities

Key Skills Customer Handling | Communication | Retention | Objection Handling | Telesales | Negotiation | Relationship Management

Join Mumbai RRC and build your career with Star Health!

Noted : Only Geniune Job seeker candidate should apply .

📌 Telecaller Outbound (Mumbai)
🏢 Star Health and Allied Insurance Co
📍 Mumbai