Key Responsibilities1. Telecalling & Customer Relationship Management

- Make outbound calls to prospective and existing customers.
- Handle incoming calls and respond to customer queries professionally.
- Follow up with leads, customers, business associates and pending enquiries.
- Explain company products, services, offers and business opportunities to customers.
- Maintain regular communication with customers to ensure proper follow-up and service.
- Maintain and update customer databases, call records and follow-up schedules.
- Generate leads and coordinate with the sales team for business development.

2. Operations & Coordination
- Manage day-to-day operational activities and ensure timely execution of assigned tasks.
- Coordinate with sales, accounts, warehouse, dispatch and other departments as required.
- Monitor customer orders, pending requests, deliveries and operational updates.
- Maintain proper records of orders, invoices, payments and other business transactions.
- Follow up on pending operational issues and ensure timely resolution.
- Assist management in monitoring daily business activities and workflow.
- Prepare daily, weekly and monthly operational reports.

3. Administrative Responsibilities
- Maintain office documents, files, registers and digital records.
- Handle data entry, documentation, email correspondence and report preparation.
- Prepare Excel sheets, customer lists, MIS reports and other administrative statements.
- Maintain employee, customer and vendor records as required.




- Assist in preparing quotations, invoices, purchase orders and other business documents.
- Coordinate meetings, appointments and internal communication.
- Support management in routine administrative activities and special assignments.

4. Reporting & Management Support
- Provide regular updates to management regarding calls, customer follow-ups and operational activities.
- Maintain accurate records of daily work and pending tasks.
- Identify operational issues and coordinate with the concerned departments for resolution.
- Ensure that all assigned responsibilities are completed within the stipulated timelines.

Required Skills & Qualifications
- Graduate in any discipline; candidates with relevant experience will be preferred.
- Good verbal communication skills and a professional telephone manner.
- Basic to intermediate knowledge of MS Excel, MS Word and email.
- Valuable data-entry skills and attention to detail.
- Strong organizational, coordination and follow-up skills.
- Ability to handle multiple tasks and work independently.
- Customer-oriented attitude with a positive and responsible approach.

Experience
- Freshers may apply if they have good communication and computer skills.
- Candidates with experience in telecalling, customer service, office administration, back-office operations or sales coordination will be preferred.

Pay: ₹8,894.75 - ₹12,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Tele Calling Executive (Kolkata)
🏢 Rising Associates
📍 Kolkata