- Make outbound calls to customers for periodic service reminders.
- Inform customers about upcoming service due dates and service requirements.
- Schedule and confirm service appointments.
- Follow up with customers who have not visited the workshop after receiving service reminders.
- Contact customers regarding pending service, repair, or maintenance requirements.
- Explain available service packages, offers, and maintenance-related information.
- Follow up with customers after service to check their satisfaction.
- Collect customer feedback regarding service quality, vehicle delivery, and overall experience.
- Record customer complaints and coordinate with the Service Advisor/Workshop team for resolution.
- Update customer call details, appointments, follow-ups, and feedback in the CRM/DMS.
- Coordinate with Service Advisors regarding customer requirements and appointments.
- Maintain regular follow-up with inactive or overdue customers.
- Achieve assigned targets for service appointments, customer retention, and follow-ups.
- Maintain professional and courteous communication with customers at all times.
Requirements
- Minimum 12th pass; graduates preferred.
- Positive communication skills in English and the local language.
- Basic computer knowledge and familiarity with CRM/DMS is an advantage.
Pay: ₹8,000.00 - ₹10,000.00 per month
Benefits
- Flexible schedule
- Leave encashment
- Work from home