Technical Writer – Mad Cap Flare

Experience: 4–6 years

Maximum CTC: ₹9 LPA

Location: Kochi / Open to relocation

Employment Type: Full-time

Job Summary

We are looking for an experienced Technical Writer with strong hands-on expertise in Mad Cap Flare and product documentation. The ideal candidate should be able to understand complex software/product functionalities and convert them into clear, structured, and user-friendly documentation.

The candidate will work closely with Product Managers, Developers, SMEs, QA and other stakeholders to create and maintain high-quality technical content for enterprise/Saa S products.

Key Responsibilities

Create, maintain and update user guides, administrator guides, online help, release notes, SOPs and knowledge base articles.

Develop and publish documentation using Mad Cap Flare.

Create structured, reusable and well-organized technical content.

Work with developers, product managers and SMEs to understand product functionality and documentation requirements.

Convert complex technical concepts and workflows into clear and easy-to-understand documentation.

Create and maintain online help systems and product documentation.

Prepare documentation for product releases and feature enhancements.

Develop API/integration documentation where required.

Create process flows, screenshots,



diagrams and other visual documentation using tools such as Snagit, Visio or similar tools.

Follow documentation standards, templates, style guides and content governance processes.

Perform content reviews, proofreading, quality checks and publication readiness checks.

Maintain documentation repositories and knowledge bases.

Collaborate with cross-functional teams in an Agile/Scrum environment.

Ensure documentation is accurate, consistent, current and aligned with product releases.

Required Skills

4–6 years of experience in Technical Writing / Product Documentation.

Strong hands-on experience with Mad Cap Flare.

Experience creating software/product documentation for Saa S or enterprise applications.

Strong experience with

User Guides

Administrator Guides

Online Help

Release Notes

SOPs

Knowledge Base Articles

Process Documentation

Good understanding of HTML, XML and Markdown.

Experience with Information Architecture / structured documentation.

Solid written and verbal communication skills.

Ability to work with developers, SMEs and product teams.

Experience with documentation/project collaboration tools such as Jira, Confluence or Azure Dev Ops.

Good understanding of Agile/Scrum and software development lifecycle.

Ability to create screenshots, process flows and technical diagrams.

📌 Technical Writer (Ernakulam)
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📍 Ernakulam