Technical Support Engineer at An IT Service Company (Bengaluru)

Technical Support Engineer at An IT Service Company (Bengaluru)

30 Sep
|
Talentzo Delhi
|
Bengaluru

30 Sep

Talentzo Delhi

Bengaluru

Responsibilities

- Handle complex hardware, software, and networking issues.

- Manage contact center dialer systems and ensure high uptime.

- Track KPIs such as FCR and AHT and drive team performance.

- Coordinate incident resolution and communicate with stakeholders.

- Support hiring, onboarding, and technical training.

Preferred candidate profile

- IT Helpdesk/Technical Support experience.

- Knowledge of Windows, TCP/IP, VPNs, and basic networking.

- Basic SQL knowledge for troubleshooting and reporting.

- Experience with dialers, VoIP, and CRM integrations.

- Robust leadership, communication, and conflict-resolution skills.

- Experience in high-volume support environments is preferred.

📌 Technical Support Engineer at An IT Service Company (Bengaluru)
🏢 Talentzo Delhi
📍 Bengaluru

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